DELIVERY POLICY

Orientflowers.com offers flowers delivery to different parts of the Philippines through our preferred courier. However, there are instances when ordered items may not be successfully delivered to your recipient. In such cases, Orientflowers.com is not liable for delay or non-delivery of your orders and does not entitle you to a refund and/or product replacement. If we cannot fulfill delivery of your orders to the delivery address due to the following reasons.

Incorrect Delivery Address

Whenever you place an order with Orientflowers.com, you certify that the delivery details provided is truthful and correct. If we notice that the delivery address is invalid, then we will do the following: Orientflowers.com will contact you regarding the status of your package and will not re-deliver the order based on the new address .Otherwise, appropriate delivery charges will be applied if you want the same package to be delivered to a different address.

Recipient Refusal To Accept The Ordered Item

If a recipient refuses to accept the item, Orientflowers.com will contact you regarding the status of your package. Orientflowers.com will not re-deliver to the same recipient. Appropriate delivery charges will be applied if you want the same package to be delivered to a different recipient.

Furthermore,Orientflowers.com shall be not liable for any loss, delay, non delivery of your orders due to any of the following:

  • Forces of nature including but not limited to strike, war, rebellion, natural calamity, bad weather condition, and acts of terrorism.
  • Fault of shipper, its agent, third party claiming interest in the shipment and government agencies with actual or apparent authorities.